Engineer Austin runs IT, networks and infrastructure for businesses, local governments, schools and nonprofits of 1 to about 350 people, from our base in Georgetown, Texas. We measure before we recommend, write everything down and buy nothing before it is justified, with our team working to standards set by a licensed Professional Engineer.
Our services fall into four groups, from day-to-day managed IT to fiber, towers and your website. Most clients start with one and add others as the assessment shows a need.
The day-to-day running of your systems, your Microsoft 365 tenant and the software your business depends on.
Firewalls, Wi-Fi, cabling, fiber and phones, designed once and documented as built.
All 6 services in this group →Networks that leave the building: towers, wireless bridges, property-wide Wi-Fi, ISP cores, event networks and P.E. review.
All 6 services in this group →What the public sees first: a website that stays up, a listing people can find and email that cannot be spoofed.
All 3 services in this group →We visit, inventory every device, save the as-found configuration and fix what is safe to fix that day, with your sign-off.
Within ten business days: written assessment, modernization plan and a firm quotation, prepared and checked by our team to standards set by our licensed engineer. You approve at your pace.
Equipment arrives preconfigured. MFA is confirmed working, a restore is tested live and the procedure is handed over in writing.
Monitoring, patching and helpdesk begin. Quarterly reviews and an annual assessment keep the plan ahead of your budget cycle.
See how we work in detail, including the onboarding timeline →
No bronze, silver or gold. The Managed Service Program is one program, and its monthly fee is set by what we actually manage: workstations, servers, network devices, storage devices, users and mailbox-only users, with a block of included hours. Counts are reviewed monthly, so the fee moves with you.
Project work is quoted as a fixed fee or billed time and materials, and nothing is ordered before you approve it in writing. Terms are set out in a written agreement.
Our mission is to give small and mid-sized organizations the disciplined, accountable technology engineering that large ones take for granted. Most IT providers sell plans; we apply engineering principles and stand behind the result in writing. Our mission, vision and values.
Engineer Austin is Texas Registered Engineering Firm F‑15739. Our team prepares and checks every assessment and plan to standards set by a licensed P.E., and the firm stands behind the result.
Every engagement starts on site with a written report you keep. Each device is retained, upgraded, reassigned, repurposed, replaced or retired, with the reasoning stated. The hardware list may be zero.
House standards are revised after every job, and the platforms we build on are re-evaluated every year. What changed, and why, goes into your quarterly review. How we keep evolving.
Tenant, domain, Global Administrator credentials, configuration and documentation stay in your name. Your network reports to servers we run ourselves, not a vendor's cloud, and on exit, data and admin access are returned promptly on request.
As-found and as-left records, numbered findings, a rollback script for every change, restore procedures tested live with your staff, and diagrams kept current.
We favor equipment whose licensing lasts the life of the device, and mature open-source software, so you are not renewing a subscription every year for hardware you own. Every platform is still hardened, patched and documented to the same standard, and where a subscription earns its keep, we say so.
From one-person businesses to organizations of about 350 people, in government, schools, churches and nonprofits, and the private sector, every client gets technology shaped around how they actually operate. No project is too small, or too large, for our team. Who our clients are.
Terms written for Texas public bodies, state-required cybersecurity training, records retention on your schedule.
Learn more →Board email programs, SCADA-aware networks, remote sites that stay reachable on LTE or Starlink.
Learn more →PHI segmentation, HIPAA-aware design, secure cloud fax with a signed BAA.
Learn more →Multi-site WAN, wireless backhaul and automatic failover for yards and job sites.
Learn more →Churches, ministries and community nonprofits, plus law, CPA, real-estate and consulting offices, on Microsoft 365 and secured from the first account.
Learn more →POS and guest Wi-Fi on separate VLANs, PCI-aware design, isolation re-tested after every change.
Learn more →We use AI assistants to draft and check configurations and scripts, analyze logs and inventories, and cross-check reports and runbooks. They run through approval-gated tooling (nothing executes until a person approves it) in controlled sessions, with access limited to what the task needs.
The rules do not bend. Every AI-assisted change is reviewed by a person, logged with a timestamp and a rollback, and approved before it runs. Client secrets are never pasted into public AI tools. A named member of our team reviews and signs off on the result.
AI readiness and automation for your own organization: a use policy, Microsoft 365 Copilot evaluation, data readiness and automation with human review, under the same assess-first, written-approval process.
The same firm provides on-call City Engineer services to Central Texas cities and districts: plan and plat review, capital improvement planning, drainage, water and wastewater, floodplain administration and grant-funded project administration, under the same licensed Professional Engineer and the same document control.
One Managed Service Program, not tiers. The monthly fee is sized by the workstations, servers, network devices, storage devices, users and mailbox-only users under management, with included hours. Project work is quoted as a fixed fee or billed time and materials, and nothing is ordered before you approve it in writing.
Within two hours during business hours, Monday to Friday, 8 to 5 Central. If remote work cannot fix it, an on-site visit is scheduled within one business day. After-hours callback within four hours and emergency response within one hour are available by arrangement at premium rates.
You do. Your Microsoft 365 tenant, domain names, Global Administrator credentials, configuration and documentation stay in your name from day one. Nothing we deploy locks you to Engineer Austin. If you leave, data and administrative access are returned promptly on request.
We are based in Georgetown, Williamson County, and work on site within driving distance, roughly 200 miles, from the Hill Country to Houston, Dallas–Fort Worth, San Antonio and Corpus Christi. Most managed IT, cloud and security work is delivered remotely, so we serve clients across Texas, the United States and abroad. See our service area. Cabling, fiber and tower work is scheduled on site; ask about your location.
A licensed Professional Engineer sets the standards our team works to. Engineer Austin is Texas Registered Engineering Firm F‑15739, so our assessments, designs and documentation are built on engineering principles, held to a professional standard of care and prepared and checked by our team to standards set by our licensed engineer. You get a written record and one accountable firm, not a sales quota.
Tell us what you have and what is not working. Someone from our team, not a salesperson, replies within one business day by email or phone, and brings in our engineer when your request needs one. The assessment report is yours to keep whether or not you buy anything.
Message Engineer Austin
Chat with our team, Monday to Friday, 8:00 AM to 5:00 PM Central. If you leave before we answer, we reply by email.
