Staff Training and Technology Seminars
Engineer Austin trains the people who are not in IT, from the front desk to the board room, in plain language: how today's scams actually work, how to use everyday tools safely and what to do when something looks wrong. Sessions run in person across Central Texas or online, and we also give continuing-education seminars on IT management for associations, conferences and industry groups.
Training for the people who are not in IT
Security awareness sessions
Phishing, fake invoices and payment-change requests, business email compromise, passwords and MFA, and exactly how to report something suspicious, built around examples from your own industry.
Ever-evolving threat briefings
Regular updates on what changed since the last session: AI-written phishing, cloned voices on the phone, QR-code scams, text-message fraud and whatever comes next.
Everyday best-practice workshops
Microsoft 365, file sharing and permissions, working safely from home and on the road, and using AI tools without leaking client information.
New-hire and board onboarding
A short session for new staff on your systems, your security rules and who to call, so good habits start on the first day. For boards and elected officials, a one-hour remote orientation covers signing in with MFA, reading meeting packets and joining meetings, so members are ready before their first meeting on a new system.
Owner and board briefings
IT management for decision-makers: what to budget for, what risks to accept or fix, how to read an assessment and what questions to ask any IT provider.
Seminars and speaking
Continuing-education sessions on IT management and best practices for associations, conferences and industry groups. Our principal presented at the 2024 NADL Vision 21 meeting in Las Vegas.
Texas public entities: we also enroll staff and officials in the state-certified annual cybersecurity training and track completion. Our sessions complement that course; they do not replace it. Simulated-phishing campaigns can be added under our cybersecurity service.
"High Intensity Innovative Technology: Cybersecurity"
Presented by Gregory "Lynn" Haag II, P.E. at the National Association of Dental Laboratories (NADL) Vision 21 meeting in Las Vegas on January 18, 2024, for laboratory owners and managers who are not IT people. The same material can be tailored to your industry, your staff or your members.
The cost and risk model
Why expensive equipment with inexperienced support is the worst place to be, and why value-priced equipment run by a competent team with good policies is often the best value for money.
Questions to ask your IT provider
A practical checklist for owners: how the provider stays current, what it does proactively, how backups are proven, how staff changes are handled, and when to get an independent second opinion. Download the printable checklist (PDF).
Layers that protect a small business
Network segregation, a separate guest Wi-Fi, multi-factor login, email filtering, encryption, immutable backups, business email on your own domain, staff training and a tested recovery plan, with real stories of what happens without them.
Sessions built for your audience
Understand the audience
Who is attending, what they do all day, which tools they use and what has gone wrong lately, so the session speaks to them rather than to IT staff.
Tailor the content
Examples from your industry and your own systems, in plain language, with the current threats rather than last year's slides.
Deliver
In person at your office or event, or online: a lunch-and-learn, a half-day workshop, a conference session or a recurring series.
Follow up
Handouts staff can keep, attendance records for your files and a short list of next steps for management.
Open to everyone. You do not need to be a managed client. Sessions are quoted in writing per session or series, as a fixed fee or billed time and materials portal to portal, whichever works best for you.
Taught by people who clean up afterward
We are the team that gets the call when a mailbox is compromised or a payment goes to the wrong account, so the training is built from what actually happens to small organizations, not from a generic video library. Engineer Austin is Texas Registered Engineering Firm F‑15739, and the same discipline that runs our client systems runs our sessions: current, accurate and written down.
Kept current
Threats and tools change every year, so the material does too. Each session is reviewed against what we have seen at client sites and in current security guidance since the last one, and recurring audiences hear what changed and why it matters to them.
How AI speeds this up for you
New threat examples and session materials are researched and drafted with AI assistance in our approval-gated tooling, so the content stays current without starting from scratch each time. A person reviews every slide and example before it is presented, and no client information is ever pasted into a public AI tool. How we use AI.
Training, answered plainly
Is this training for non-technical staff?
Yes. It is written for people who do not work in IT: office staff, teachers, clinicians, field crews, managers and board members. No jargon, and every point comes with what to actually do.
Do we have to be a managed client?
No. Any organization, association or event can book a session or a series.
Can you speak at our conference or association meeting?
Yes. We present continuing-education sessions on IT management, security and best practices for industry groups, tailored to the audience; our principal presented on cybersecurity at the 2024 NADL Vision 21 meeting in Las Vegas. Tell us the date, the audience and the time slot.
Can training be in person or online?
Either. In-person sessions run at your office or venue across Central Texas, and further afield by arrangement; online sessions work anywhere.
Does this satisfy the Texas cybersecurity training requirement?
Not on its own. Texas public entities must use a state-certified program, and we enroll staff in it and track completion. Our sessions add training specific to your organization on top of that requirement.
Do we get records of who attended?
Yes. Each session comes with an attendance record and the handouts, which are useful for insurance questionnaires and compliance files.
Start with a written assessment.
Tell us what you have and what is not working. Someone from our team, not a salesperson, replies within one business day by email or phone, and brings in our engineer when your request needs one. The assessment report is yours to keep whether or not you buy anything.