Client support
Get help
Clients of Engineer Austin can reach our support team by email or phone. When a technician needs to see your screen, they will ask you to start a remote support session from this page.
Start a remote support session
- Contact us first. Email support@engineeraustin.com or call (512) 481-2710 so a technician is assigned to your request.
- Get your support key. The technician gives you a short support key for this session.
- Start the session. Select the button below, enter the key, and open the small download it offers.
- Approve the connection. Your computer asks before the technician can connect. You can watch everything they do and end the session at any time by closing the support window.
Reach support
- support@engineeraustin.com
- Phone
- (512) 481-2710
- Hours
- Monday to Friday, 8:00 AM to 5:00 PM Central
Stay safe
- Start a session only when you have contacted us or are on the phone with a technician you know.
- We never call or email out of the blue asking to connect to your computer. If someone does, hang up and call us at a number you already know.
- Never give a support key, password or code to anyone you did not contact yourself.