IT, network and infrastructure services
Engineer Austin, a licensed engineering firm in Georgetown, Texas, designs, builds, documents and supports the technology small and mid-sized organizations run on. Our services fall into four groups. Every one is assessed before anything is bought, documented so it can be handed over, and delivered by our team to house standards set by our licensed Professional Engineer.
Managed, cloud and software
The day-to-day operation of your systems, the cloud tenant they live in and the software that runs your business.
Managed IT Services
Helpdesk, monitoring, patching, backup checks and vendor coordination in one Managed Service Program, sized to what you have, with a two-hour business-hours response target and quarterly reviews.
Learn more →Tier 3 Escalation Support
Senior escalation for MSPs, ISPs, installers and in-house IT: routing, firewalls, wireless, servers and Microsoft 365. On retainer or per incident, and the client relationship stays yours.
Learn more →Cybersecurity & Compliance
MFA, endpoint detection and response, email authentication and firewall hardening from day one. Assessments and penetration tests end in a numbered findings register. HIPAA, CJIS, PCI and Texas compliance help is advice, not attestation.
Learn more →Staff Training & Technology Seminars
Plain-language training for staff who are not in IT: security awareness, threat briefings, Microsoft 365 and AI best practices, onboarding and board briefings, plus seminars for associations and conferences.
Learn more →Cloud & Microsoft 365
Tenant design and migration, SharePoint and OneDrive, Conditional Access and Intune, and licensing as a Microsoft Cloud Solution Provider. The tenant, domain and admin credentials stay in your name.
Learn more →Mobile Device Management
Company phones, tablets and laptops enrolled and secured in Intune before they reach the user, personal phones protected without taking them over, and lost devices locked or wiped.
Learn more →Backup & Disaster Recovery
Veeam for servers, independent Microsoft 365 backup and a firm-hosted offsite copy with immutable snapshots. Quarterly test restores, and a restore procedure tested live with your staff.
Learn more →Servers, Virtualization & Storage
Windows Server and Active Directory health and hardening, Hyper-V, VMware, Linux and NAS storage. Every change scripted and reversible; replacements staggered so spending is predictable.
Learn more →Custom Software Development
Internal applications, integrations, automation and reporting, even where no API exists. Tested before production, released with a rollback, and you own the code and the data.
Learn more →EA Command for MSPs
The business portal we built and run every day, offered to other MSPs: tickets, scheduling, time tracking, quoting and invoicing in one system, supported by the people who wrote it.
Learn more →IT Consulting, Assessments & vCIO
On-site assessments with a written disposition for every device, three-to-five-year modernization plans, budgeting and procurement guidance, project management, and RFQ and RFP support for public entities.
Learn more →AI readiness and automation. An AI use policy for your organization, Microsoft 365 Copilot evaluated and licensed where it pays off, data cleaned and locked down before AI touches it, and automation built with human review, all under the same assess-first, written-approval process. How we use AI · Custom software and automation
Network and infrastructure
The physical and logical plant your business depends on, designed once and documented as built.
Network Engineering & Wi-Fi
Firewalls on MikroTik, Fortinet, Zyxel and UniFi; VLANs for staff, guest, IoT and voice; multi-WAN failover over fiber, LTE and Starlink; VPN and Wi-Fi design, delivered with as-built diagrams.
Learn more →Wi-Fi Site Surveys & Spectrum Analysis
Coverage surveys and spectrum analysis that find dead spots and interference, a placement, channel and capacity plan, and a validation survey that proves the result, on any network, whoever installed it.
Learn more →Hosted UniFi & UISP Management
Access points, switches, gateways and wireless links managed from servers we run ourselves (378 sites and more than 1,600 devices today), with no per-device cloud subscription. For businesses, small MSPs and installers.
Learn more →Structured Cabling
Copper and fiber cabling, racks, patch panels and UPS for new builds, renovations and moves. Every run tested and labeled, and the as-built record is yours. Certification testing is also available on its own.
Learn more →Fiber Splicing & Construction
Carrier-grade fusion splicing with factory-polished pigtails and OTDR testing of every strand, by our own splicing team: inside and outside plant, fiber assessments and emergency repair.
Learn more →Hosted VoIP & Business Phones
Cloud phone systems with auto-attendant, queues, mobile apps and fax, a clean number port and cutover, and the voice VLAN and QoS the phones depend on. Secure cloud fax for healthcare.
Learn more →Wireless, towers and ISP
Networks that leave the building: radios on towers, wireless bridges between sites, Wi-Fi across a property, the carrier-class cores small ISPs run, and networks built for an event and struck when it ends.
Tower Installation & Services
Antenna and radio mounts, path analysis, grounding, lightning protection, inspection and maintenance, plus private towers and masts for links, WISP sites and SCADA. Structural work is coordinated with a licensed structural engineer.
Learn more →Point-to-Point Wireless Bridges
Licensed and unlicensed bridges between buildings and sites: spectrum analysis, path and link-budget design, installation, alignment and throughput testing, and monitoring under a support agreement.
Learn more →RV Park & Site-Wide Wi-Fi / Fiber
Property-wide Wi-Fi and fiber-to-the-pad for RV parks, campgrounds, resorts, subdivisions, campuses and ranches, planned for peak occupancy, with guest portals and ongoing managed service.
Learn more →ISP & WISP Engineering Support
Senior network support for small and medium ISPs: core and edge design, BGP, CGNAT and IPv6, fiber and PON, towers and backhaul, as outsourced support or an on-call escalation point.
Learn more →Temporary Event & Festival Networks
Networks for festivals, fairs, races, concerts and productions: sourced bandwidth with standby paths, separate segments for gates, payments, vendors and the public, our staff on site, then strike and a usage report.
Learn more →P.E. Review & Certification
P.E. review, sign-off and, where an agency requires it, sealed certification of network, broadband, fiber, wireless and SCADA designs for public and grant-funded projects, plus independent design review.
Learn more →Web, search and email
The parts of your business the public sees first: a website built well and kept up and secure, a listing people can find, and email that arrives and cannot be spoofed.
Web Development & Hosting
Websites designed and built by our team, including this one, then hosted with certificates, backups, updates and staging, plus domains, DNS, working contact forms, accessibility review for public bodies and moves from an old host without downtime.
Learn more →SEO & Local Search
Technical SEO audits, accurate Google and Bing business listings, content written for real customers and AI-assistant readiness, reported from accounts in your name. No bought links, no ranking guarantees.
Learn more →Email Security & Filtering
SPF, DKIM and DMARC moved safely to enforcement, filtering for phishing, malware and impersonation, a quarantine staff can manage, and fixes when mail lands in junk.
Learn more →Always included for managed clients
Every Managed Service Program carries the same baseline. Nothing on this list is an add-on. The list is revised as the field moves, and your quarterly review tells you what changed.
- Remote monitoring of workstations, servers and managed network devices
- Operating-system, application and firmware patching in scheduled windows with notice
- Endpoint protection deployed and managed on every covered machine
- Multi-factor authentication enforced from account creation
- Email authentication (SPF, DKIM and DMARC) on your domain
- Backup monitoring, verification and regular test restores
- Maintained device inventory, IP addressing, diagrams and configuration records
- Quarterly business reviews with a technology roadmap and budget guidance
- Annual written infrastructure assessment ahead of your budget cycle
Not sure where to start?
For an existing site, start with an assessment. We visit, inventory what you have, save the as-found configuration and write up what should be retained, upgraded, reassigned, repurposed, replaced or retired. The report is yours whether or not you buy anything, and it tells you which of these services you actually need. See how we work for the full sequence from first visit to steady-state support.
Planning a new building or renovation? Bring us in at the design phase, so cabling, Wi-Fi and network infrastructure are designed into the plans before construction starts. Or start with our free checklist, Questions to ask your IT provider (PDF).
Civil and municipal engineering is a separate practice of the same firm: on-call City Engineer services, plan and plat review, drainage, water and wastewater, floodplain administration and grant-funded project administration for Central Texas cities and districts. Learn about the engineering practice →
Start with a written assessment.
Tell us what you have and what is not working. Someone from our team, not a salesperson, replies within one business day by email or phone, and brings in our engineer when your request needs one. The assessment report is yours to keep whether or not you buy anything.